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From all of us at VR Kingdom, we hope that you and your families are keeping safe and well.
We understand that COVID-19 has impacted and affected all of us in different ways and we expect that many of you are looking forward to getting back to enjoying life, doing regular things and getting out about.
We have been working towards making our venue, equipment and environment safe and friendly to keep our customers and staff safe.
We have enhanced our already comprehensive and stringent cleaning, safety and hygiene protocols and have implemented the following hygiene and safety measures for sanitization and sterilisation.
We apologise for any delays or inconvenience as a result of these procedures.
With a warehouse sized venue and 370 sqm of space, and 5 different play areas, you will be able to have your game room exclusively for your group. We are not allowing any shared sessions so the only people that will be in the same room with you are people from your own group.
We are currently limiting the number of people playing the VR games and experiences in the venue, to 24 people at a time. The way the game rooms are set up, we can take 4 people in each room and for games that can take more than 4 players per game, they will use 2 rooms, while still not being shared with any other people.
Your group or team will not need to directly interact with any other group unless you both choose to.
We may also need to reduce the number of sessions so that we can have sufficient time to clean the equipment after each use so we appreciate your understanding while we work through this so that we can ensure that we are maintaining a safe and hygienic environment.
As per government regulations, we need all patrons to check-in through the Service NSW App so we appreciate your understanding and cooperation in doing this upon arrival.
We are implementing robust cleaning measures to ensure that our equipment is cleaned after each use and safe for the next participant. This includes wiping the equipment down after each use using non-toxic, biodegradable disinfectant ensuring that the equipment is thoroughly disinfected. These include but are not limited to the
Where applicable, wireless adaptors, hand and feet trackers, guns and any other external areas that come into contact with other participants, are also wiped after every use.
After disinfecting, the equipment will be wiped down with cloths or paper towels to wipe up any remaining residue.
High touch areas such as the reception desk and check-in stations are wiped down after each use.
We have disposable VR Headset Masks for those that would like an extra barrier of protection and would prefer not to put the headset on directly.
Guests will be permitted to wear face masks and gloves if they choose to. We have both face masks and gloves available to anyone that would like to use them.
We will also have these amenity kits available which will include a face mask, pair of gloves and a 50ml personal bottle of hand sanitiser.
We have hand sanitiser stations at several locations in the venue which will include hand sanitiser, wipes and tissues at the
We have a hand sanitiser station at the entrance of the venue and we also have hand sanitiser available in every room at the venue which includes hand sanitiser, wipes and tissues.
The cafe area is wiped down after each use and we use disposable plates, cups and cutlery etc. so that they are single use only and are thrown away after use.
To reduce contact with cash which is considered to be at high risk of transferring viruses and bacteria, we would prefer other methods of payment such as
We regularly communicate with our employees the Health Authority Guidelines and Safety Precautions regarding hygiene and how to prevent the spread of viruses and germs. Among them include